Section outline


    • Professional Communication Standards Lesson
      It is very important that we present ourselves as a professional, competent, proactive team. As such, we must adhere to professional communication standards, as detailed here.
    • Introductions Lesson
      This lesson contains example of introductory emails and calls, to be sent and made following contact from a potential client.
    • Initial Customer Communication Lesson
      When a potential client has contacted us about the services we offer, we must get in touch with them. In this section, we cover how to initiate communication with a customer.
    • The Power to Influence Assignment
      Students must
      Mark as done
    • Tips for Closing Deals with Clients Lesson

      There are some tips that are worth bearing in mind when trying to close a deal. We look at a few of them.